Refund policy

Return, Refund & Replacement Policy

This Return, Refund & Replacement Policy applies to all purchases made through FCA Store (https://fcastore.in), owned and operated by Family Car Accessories LLP. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Return, Refund & Replacement

You may request a return, refund, or replacement only in the following circumstances:

Product received is damaged during transit.
Product received is defective upon delivery.
Wrong product has been delivered.
Quantity received does not match the confirmed order.
Product materially differs from the description provided on the website.

All requests are subject to verification and approval by FCA Store.

2. Reporting Timeframes

To ensure timely investigation and resolution, customers must report issues within the following timelines:

Damaged, defective, incorrect, or quantity mismatch claims: Within 48 hours of delivery.
Empty package, tampered package, or missing item claims: Within 24 hours of delivery.
General return requests (where applicable): Within 7 days of delivery.

Claims submitted after the applicable timeframe may not be accepted.

3. Verification Requirements

To process any return, replacement, or refund request, customers may be required to provide:

Order ID and purchase details.
Clear photographs of the product and packaging.
Unboxing video showing package condition and contents.
Any additional information reasonably requested for investigation.

Failure to provide sufficient supporting evidence may result in rejection of the claim.

4. Product Verification & Warranty Activation

To verify product authenticity and delivery condition, FCA Store may require customers to complete a Product Verification & Warranty Activation process.

Customers may be required to:

Scan the QR code supplied with the product.
Submit customer and order information.
Upload product photographs.
Upload an unboxing video.

Important:

Verification should preferably be completed within 24–48 hours of delivery.
Verification may be required for return, replacement, or warranty claims.
Failure to provide requested verification information may affect claim eligibility.

5. Return Conditions

To qualify for a return, replacement, or refund:

The product must be unused and in substantially the same condition as received.
The product must be returned in its original packaging.
All accessories, labels, manuals, warranty cards, and components must be included.
The product must not show signs of misuse, improper installation, modification, accidental damage, negligence, or excessive use.
Returned products must successfully pass inspection and verification.

FCA Store reserves the right to request return of the product before processing any claim.

6. Inspection & Investigation

All claims are subject to quality inspection and investigation.

FCA Store reserves the right to:

Verify the authenticity of claims.
Inspect returned products.
Coordinate investigations with logistics partners, manufacturers, suppliers, or service providers.

If inspection determines that the product functions correctly and does not qualify under this policy, the claim may be rejected.

7. Non-Returnable / Non-Refundable Situations

Returns, replacements, or refunds may not be provided in the following situations:

Normal wear and tear.
Damage occurring after delivery.
Improper installation, misuse, negligence, or unauthorized modifications.
Products returned without original packaging or essential components.
Claims unsupported by adequate evidence.
Products matching the description and specifications but no longer wanted by the customer.
Requests submitted outside the applicable reporting period.
Clearance, promotional, special sale, or non-returnable products (where specifically marked).
Products extensively used or altered after delivery.

8. Return Process

To initiate a claim, contact us at:

Email: support@fcastore.in

Please provide:

Order ID
Reason for return/refund/replacement request
Relevant photographs and videos
Any additional information requested by our support team

If the request is approved, return instructions will be shared with the customer.

9. Refund & Replacement Process

After receiving and inspecting the returned product:

Eligible claims may be approved for replacement, refund, or store credit, at FCA Store's discretion and where permitted by law.
Refunds will be issued to the original payment method used during purchase.
Replacement products will be dispatched after claim approval and stock availability confirmation.

10. Refund Timeline

Approved refunds are generally processed within 5–10 business days.
Actual credit timelines may vary depending on the customer's bank, card issuer, UPI provider, or payment service provider.

11. Important Notes

Family Car Accessories LLP reserves the right to request additional information before approving any claim.
Products that fail inspection or do not meet eligibility requirements may be returned to the customer.
FCA Store reserves the right to approve, reject, or partially approve claims based on the evidence provided and inspection findings.
Nothing in this policy limits any rights available under applicable consumer protection laws.