Shipping Policy

This Shipping Policy applies to orders placed through FCA Store (https://fcastore.in/), which is owned and operated by Family Car Accessories LLP. We are committed to providing a smooth and reliable delivery experience. Our goal is to ensure your order reaches you safely and efficiently while keeping you informed throughout the shipping process.

1. Shipping Coverage

We currently deliver to most serviceable locations across India.
Orders are shipped through trusted third-party courier and logistics partners.
Delivery availability may vary depending on the destination PIN code.

2. Shipping Charges

Shipping charges, if applicable, are determined based on:
- Product type
- Package weight and dimensions
- Delivery destination
Applicable shipping charges will be displayed before order confirmation.
Free shipping may be offered on:
- Selected products
- Promotional campaigns
- Orders meeting minimum purchase requirements (where applicable)

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.
During peak demand periods, sales events, holidays, or inventory-related situations, processing may take up to 7 business days.
Business days exclude Sundays and public holidays.

4. Estimated Delivery Timeline

Estimated delivery time is typically 2–10 business days from dispatch.
Delivery timelines may vary depending on:
- Customer location
- Courier partner performance
- Weather conditions
- Government restrictions or local disruptions
- Other circumstances beyond our reasonable control

Please note that delivery timelines are estimates and are not guaranteed delivery commitments.

5. Shipping Rules

Each order can be shipped to one delivery address only.
For delivery to multiple addresses, separate orders must be placed.
Customers are responsible for providing accurate and complete shipping information.
Additional delivery attempts or address corrections may result in delays.

6. Delivery Delays & Responsibility

While we make every reasonable effort to ensure timely delivery, Family Car Accessories LLP shall not be responsible for delays caused by:

Courier or logistics partner issues
Incorrect or incomplete delivery information provided by the customer
Natural disasters, extreme weather conditions, or force majeure events
Government actions, transportation disruptions, or local restrictions
Customer unavailability at the delivery address

7. Order Tracking

Tracking information will be shared through email, SMS, or other available communication channels after shipment dispatch.
Customers can track their shipment using the tracking link provided.

8. Delivered but Not Received

If your shipment is marked as delivered but you have not received it:

Please check with:
- Family members
- Neighbors
- Reception or security personnel

If the package is still not located, please contact us within 48 hours of the delivery status update.

Email: support@fcastore.in

9. Investigation Process

We will coordinate with the courier partner to investigate reported delivery issues.
Investigations may take approximately 7–14 business days, depending on the courier partner's process.
Appropriate resolution will be provided based on the investigation outcome.

Claims reported after 7 days from the recorded delivery date may not be eligible for investigation or resolution.