Help & Contact

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91 85888 42924

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Top Customer Questions

Find answers to common questions about ordering, payment, shipping, and warranty

Ordering

Simply browse our products, select the accessory you need, and click the "Place Order" button on the product page. A popup will open where you can enter your details, and your order request will be sent directly to our WhatsApp.

No, FCA Store does not use a traditional cart or checkout system. You order directly from the product page using the "Place Order" button, which connects you with our team via WhatsApp.

You'll need to provide: Full Name, Mobile Number, Vehicle Model/Variant, Delivery Address, and any additional Notes.

Order Confirmation

After you submit your order via WhatsApp, our FCA executive will confirm product availability and compatibility with your vehicle. Once confirmed, we'll share payment details with you on WhatsApp.

Yes, you can modify your order by contacting us on WhatsApp before payment confirmation. Once payment is confirmed, modifications may not be possible.

Yes, you can cancel your order before payment. After payment, cancellations are subject to our return policy. Please contact us on WhatsApp immediately.

Payment

After order confirmation, we'll share a payment link or UPI details on WhatsApp. You can pay securely using UPI, net banking, or other available methods.

Yes, all payments are processed through secure payment gateways. We never ask for sensitive payment information directly on WhatsApp.

Shipping & Tracking

Your order will be shipped within 1-3 business days after payment confirmation. We'll notify you on WhatsApp once your order is dispatched.

We'll share tracking details on WhatsApp once your order is shipped. You can use the tracking number to monitor your delivery status.

Yes, we deliver premium car accessories across India. Delivery times may vary based on your location.

Product Compatibility

When you place an order, you'll provide your Vehicle Model and Variant. Our FCA executive will verify compatibility before confirming your order to ensure the accessory fits perfectly.

Warranty & Claims

After delivery, you'll receive a QR/Scan Code on WhatsApp. Scan the code to verify product authenticity and register your warranty.

Verify & Warranty Registration

The scan code allows you to verify your product, register warranty, and raise claims if needed.

Verify & Warranty Registration

Scan the QR code received on WhatsApp and follow the steps to register your warranty by uploading product details.

Verify & Warranty Registration

Important: Keep the FCA seal intact and record an unboxing video. Then report the issue and upload your video. This helps us process your claim quickly.

Verify & Warranty Registration

The unboxing video helps verify the product condition, package seal, and item received. This ensures quick support and secure warranty claims.

Every FCA Store product is packed with a sealed FCA label to ensure authenticity and quality. Keep this seal intact when recording your unboxing video for warranty purposes.

Support

You can reach us on WhatsApp at +91 85888 42924. Our team is ready to assist you with orders, product queries, and support.