Return Policy

This Return Policy applies to products purchased from FCA Store (https://fcastore.in/), which is owned and operated by Family Car Accessories LLP. We are committed to delivering high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

You may request a return under the following conditions:

Product received is damaged or defective
Wrong product has been delivered
Quantity mismatch in the delivered order
Product materially differs from its description on the website

2. Return Time Window

Returns for damaged, defective, incorrect, or missing items must be requested within 48 hours of delivery.
General return requests (where applicable) must be raised within 7 days of delivery.

3. Return Conditions

To qualify for a return:

The product must be unused and in substantially the same condition as received.
The product must be returned in its original packaging.
All accessories, manuals, labels, and components must be included.
Photo and/or video evidence may be required to support the return request.

4. Product Verification & Warranty Activation

To ensure product authenticity and verify the condition of products upon delivery, FCA Store may provide a Product Verification & Warranty Activation process.

Customers may be required to scan the QR code provided with the product.
Customers may be required to submit:
- Basic customer and order information
- Unboxing video
- Product photographs

Important:

Verification should be completed within 24–48 hours of delivery.
Verification may be required for certain return, replacement, or warranty claims.
Failure to provide requested verification information may impact claim eligibility.

5. Non-Returnable Cases

Returns may not be accepted under the following circumstances:

Products that have been extensively used, altered, or damaged after delivery.
Missing original packaging, accessories, labels, or components.
Physical damage caused after delivery.
Products that match the description and specifications but are no longer wanted by the customer.
Products marked as non-returnable, clearance, promotional, or special sale items (where specified).

6. Empty Box / Missing Item Claims

Claims relating to missing items, tampered packages, or empty-box deliveries must be reported within 24 hours of delivery.
Supporting photographs and videos may be requested for investigation.
Claims submitted after the specified timeframe may not be accepted.

7. Return Process

To initiate a return request, please contact:

Email: support@fcastore.in

Please provide:

Order ID
Reason for return
Relevant photographs and/or videos

If the return request is approved:

Return instructions will be shared with the customer.
The product must be returned in accordance with the instructions provided.

8. Refunds & Replacements

Refunds or replacements will be processed only after the returned product has been received and successfully passed inspection and quality verification.
Approved refunds are generally processed within 5–10 business days.
Refunds will be issued to the original payment method used during purchase.

9. Important Notes

Family Car Accessories LLP reserves the right to review, approve, or reject return requests based on the information and evidence provided.
Products that fail inspection or do not meet return eligibility criteria may be returned to the customer.
Nothing in this policy limits any rights available to consumers under applicable consumer protection laws.