Refund Policy

This Refund Policy applies to purchases made through FCA Store (https://fcastore.in/), which is owned and operated by Family Car Accessories LLP. Refund requests are reviewed on a case-by-case basis and are subject to the conditions outlined below.

1. Refund Eligibility

Refunds may be considered only in the following circumstances:

  • Product received is damaged during transit.
  • Product received is defective upon delivery.
  • Wrong product was delivered.
  • Quantity received does not match the confirmed order.
  • Product substantially differs from the description provided on the website.
2. Reporting Timeframe
  • Claims relating to damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery.
  • Claims relating to empty packages, tampered packages, or missing contents must be reported within 24 hours of delivery.
  • Claims submitted beyond these timelines may not be eligible for review.
3. Verification Requirements

To process a refund request, customers may be required to provide:

  • Order ID and purchase details.
  • Clear photographs of the product and packaging.
  • Unboxing video showing package condition and contents.
  • Any additional information reasonably requested for investigation.

Failure to provide sufficient supporting evidence may result in rejection of the claim.

4. Refund Conditions

Refund eligibility is subject to successful verification and inspection.

  • The product must be returned if requested by FCA Store.
  • The product must be returned with original packaging, labels, accessories, manuals, and components.
  • The product must not show signs of misuse, modification, accidental damage, or excessive use.
  • Returned products must successfully pass inspection and verification.
5. Quality Inspection & Investigation
  • All refund requests are subject to verification and quality inspection.
  • FCA Store reserves the right to investigate claims before approving a refund.
  • Where required, claims may be reviewed in coordination with logistics partners, manufacturers, or suppliers.
  • If inspection determines that the product is functioning correctly and does not qualify under this policy, the refund request may be declined.
6. Refund Process
  • Refunds will be initiated only after claim approval and completion of verification procedures.
  • Approved refunds will be credited to the original payment method used for the purchase.
  • In certain cases, replacement or store credit may be offered as an alternative resolution where permitted by law.
7. Refund Timeline
  • Approved refunds are generally processed within 5–10 business days.
  • Actual credit timelines may vary depending on the customer's bank, card issuer, UPI provider, or payment service provider.
8. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • Normal wear and tear.
  • Damage caused after delivery.
  • Improper installation, misuse, negligence, or unauthorized modification.
  • Products returned without original packaging or essential components.
  • Claims unsupported by adequate evidence.
  • Products that match their description and specifications but are no longer wanted by the customer.
  • Requests submitted outside the applicable reporting period.
  • Products specifically marked as non-returnable or non-refundable.
9. Contact Us

To request a refund, please contact:

Email: support@fcastore.in
Please include your Order ID, reason for the request, and supporting photographs/videos.

10. Important Notes
  • Family Car Accessories LLP reserves the right to request additional information before processing any refund claim.
  • Products that do not meet the eligibility requirements may be returned to the customer.
  • Nothing in this policy limits any rights available under applicable consumer protection laws.